Knowledge Management

knowledge management  Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on: 'Knowledge Management is the process of

A knowledge management process explains how knowledge is acquired, stored, distributed, and used Knowledge management is collection of systematic approaches to help information & knowledge flow between people so they can act more efficiently

Knowledge Management Process in Contact Centers · 1 Knowledge Creation The process of knowledge creation starts with acquiring data · 2 Knowledge What is knowledge management ? Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's